Customer Testimonials
I’m extremely satisfied with Future Chrysler Dodge Jeep Ram of Concord’s maintenance of my car. I called the service center to make an appointment to get a burnt out brake light replaced and I was scheduled the next day which was really awesome. The technician replaced the brake light bulb in just a few minutes. They also performed a multi-point inspection and checked tire pressure. Shannon Lubkeman, the customer service advisor and the rest of the staff were very professional, respectful, competent, knowledgeable and very accommodating. I highly recommend Future Chrysler Dodge Jeep Ram of Concord for their ... Read More DealerRater - Jan 28, 2026
Absolutely avoid this dealership they will do anything to mislead you. My wife and I were very nervous. They got us to come inside when a negotiated price was fair, but when it went to the finance manager, they changed all the numbers around, slipped in new paperwork, and all new set of numbers, including warranties that we vehemently denied wanting, now we have to get a lawyer. Please avoid nobody needs this in their life.
Avoid this dealership if you are purchasing a used car. I was very dissatisfied with how they handled my purchase. Based on my experience, they are not to be trusted
We had a sales manager (Amin Ansari) try to bait and switch us and try to sell us cheaper car using a more expensive vin. My wife and I wanted to purchase a 2023 dodge hornet and we settled on a price. When we went to do the final paperwork with the finance team we saw the vins didn't match and the prices were different. We were in the dealership for over 8 hours trying to correct this bait and switch.
I am 85 years old, and my friend is 72 years old, she has Parkinson’s disease and uses a walker to get around, she can’t speak above a whisper, so I have to talk for.her, I have a bad knee and I have to use a cane to get around…. she had an accident and wrecked her car and had a settlement for $30,000., that said, I would like to explain why I am writing this….. last Saturday on the 18th she came down from Auburn California so I can take her car shopping, she was interested in getting a ... Read More DealerRater - Mar 20, 2023
Horrible experience. Trying to resolve a dispute. Dealership will not respond to my communications. They are ghosting me and refusing to pay me money owed.
I have taken my vehicles in several times for scheduled maintenance and have slwsys received great service. Yesterday was no exception. Shannon helped us out with installing replacement bulbs for the headlights. She was efficient and friendly and got us in and out in a minimum amount of time. I would recommend going to Future CJDR for sales and service.
Went to test drive and buy a truck. So far so good until salesman Francisco tells sales manager Frank, that I don’t have a job. Freddy comes out and, no introduction, sits down and says “what are you trying to do here?” How can I ask to finance a car if I don’t have a job? Like I’m wasting their time. I never once asked to finance, I asked for their best price. I was a cash buyer. These guys not professionals. Smarmy and rude.
After commuting 800 to 1000 miles per week, my Poor Little 2012 Avocado Green Fiat finally kicked the bucket... 😭 But thanks to Future Chrysler Dodge Jeep Ram of Concord's Top Notch Customer Service and a team who went above and WAY beyond, we were able to get into this little beauty. A Brand New 2020 Jeep Renegade with only 7 miles on it! We absolutely love it!! I highly recommend this dealership to anyone and everyone in the market for a great car and superb customer service.
Shannon was very professional and detailed. Awesome customer service. Thanks for being so upbeat and patience. They are very fortunate to have you on the team. Great job !
CHRIS FROM PARTS DEPARTMENT WAS RUDE, I DO NOT WANT TO GET IN DETAILS BUT I AM PISSED, IN THIS DIFFICULT TIMES THEY SUPPOUSTO KEEP CUSTOMERS NOT CHASE IT AWAY I WILL NOT BE BUYING FROM THIS DEALER I WILL TELL EVERIBODY ABOUT MY EXPERIENCE.
Working with Kenny was awesome (five stars). He, Rene and Rocky are good people, and made a Lithia RAM fan out of me. Now my dealership is owned by Future. I have yet to bring my truck in for service, so I guess we'll see if Future can live up to high expectations.
On numerous attempts to purchase a car from this dealer we have failed to do so.
For once - sales representative (Isabella) was feeding us with misleading and incorrect information - such as Jeep no longer makes Grand Cherokee Overland and ordering was not possible, and so as such we had to go to a higher model car; we did order custom overland at a different dealership a day later. After spending over an hour at the dealership they failed to produce any sort of numbers at all - something with the computer. The above has happened twice to us ... Read More DealerRater - Feb 9, 2020
Good experience. Abraham, Kenny and mo in finance all made the purchase as smooth as possible. Abraham was great and got us what we wanted.
I went in to have an air bag inflated replaced to comply with a national recall. I was able to select the time of the appointment, I arrived on time and was received promptly, the work was done promptly and on time. The service people were well organized and friendly. What’s not to like!
Great professional dealer we worked with. Chris knew the knowledge of his cars and promoted the best deal for us. We appreciate his hard work & always being available for us. And thank you to Rocky Sizemore for being patient with our family. Everyone was very friendly and lots help to receive the vehicles we wanted.
Awesome staff from the salesman Chris, to the finance guy. Great experience and will refer everyone I know to Lithia Concord Jeep. 👍🏼 Best car buying experience ever.
Performed services I didn't ask for then reiterated they didnt perform them when I picked it up. After getting home it was apparent that they lied. Kept my truck 3 days longer than quoted - I made an 8AM appointment for Friday and they didnt touch it till Saturday evening. It was supposed to be a same day routine maintenance for a trip out of town. Service manager refused to respond to calls and voicemails.
I have been a loyal Lexus owner for over 14 year. After owning and driving multiple "luxury" cars for over 30 years, I can say with confidence and by experience I am not missing any comforts, conveniences or luxuries in my new Jeep Grand Cherokee. From the exterior to the interior this car is as GRAND as its namesake! I LOVE it! I only wish I would have made the move to Jeep sooner. Additionally, a special Thank You is owed to my exceptional and professional sales person, Alex Zaragoza. Thank you for a "luxury" purchasing experience as ... Read More DealerRater - Sep 16, 2019
We made a service appointment online for our Fiat to have routine maintenance. Ronald Smith is a Service Advisor that we have not dealt with in the past, but was most helpful when we brought the car in. He was quick to understand our needs in a considerate manner, which was most appreciated. It happened that the online information for this service interval did not match the information at the dealership and Ron did a great job to answer and resolve all points.
I brought my car in for a tire rotation and new windshield wipers. It took about an hour and a half, to tell me the type of tires that I have cannot be rotated, so they gave me the wipers for free because I waited so long. I was happy with that.
Have been dealing wiith this dealership for more years than either one of wish to count. Have purchased four minivans from this dealership over the years and sales and service experienfes have been exceptional.
These guys were great to deal with. Super low pressure ( but yes, some pressure as they are in Sales!) and patient with my hesitancy ( I haven't purchase a car in over 15 years!). I did buy the vehicle & any concerns I had would be about the vehicle, not the Dealership. I am very happy with the purchase!
The finance department completely screwed up the paperwork, submitted the wrong warranty info, didn’t turn in the bill of sale. My daughters car has been untouched in the service dept for 10 days now, unable to be fixed because of Lithia. No one returns my calls, or has behaved in any way acceptable, absolutely NO CUSTOMER SERVICE WHATSOEVER!! Don’t even stop on your search for a vehicle, you’ll have nothing but regret if you do.
Well it’s my turn I supposed to write my bad experience I brought my car in running decent I brought it home running worse than it ever has they told me the cylinder was blown. I bought this car in 2015 brand new. Under 100,000 miles this Dodge Challenger had two fuel injectors go out and now it’s a burned up cylinder head the third time. The service team there won’t even return phone calls. It ran fine when I brought it in. It had a miss as it idled. They gave it back to me after paying 180 for ... Read More DealerRater - Mar 3, 2019
Our salesman, Yogi, was really great. Very attentive, listened to what we wanted and helped us find the perfect car! The used car sales manager was also extremely helpful. Worked with us creating the perfect payment plan. Both men checked with us several times during the process to make sure we’re comfortable and getting what we needed out of the deal. Thank you!!
I was very satisfied with the customer service demonstrated by Stephanie Cooper who helped set me up with a Mopar service agreement that included three oil changes, tire rotations and multi-point inspections for $99.95. My FIAT 500 was serviced promptly and the waiting area was nice with a freshly ground coffee maker.
My Wife has a Town & Country that has operated flawlessly. The Service Department has done all the service on the Car as/per manufacture's specifications without problems. Price has been fair. We have no complaints, we have been treated fairly. Shawn has been the Service Contact for the work. Their Ride-Service has been excellent with a friendly Driver. Thank You, Nim
DO NOT TRUST THEM. In particular the Manager JAI LEE and the Finance person MOHAMMED ZAHER. We purchased a new Jeep Grand Cherokee from Lithia on August 11, 2018. After being pressured by the sales manager we agreed to purchase a full service package, which he described as covering all required maintenance for 5 years. We did not receive a copy of the plan as they said "it would be mailed to us shortly." More than 2 months later (October 31, 2018) we received a copy of the plan, which was not a maintenance plan at all, but merely provided for inspections that would ... Read More DealerRater - Dec 6, 2018
This hole deal has been an absolute nightmare ,I bought a used p/u from this place a year and a half ago with a 100,000 mile warranty approx 35000 miles into my warranty my power starring goes out and the ring n pinion gears need replaced (w.t.f) after going back n forth that agreed that it's warranty covers now that want a$ 200. Deductible and that only want to pay for 5 days of car rental and ihave had rental for a month now wat a joke and o have had to call this shawn guy every time he has ... Read More DealerRater - Nov 28, 2018
SO i originally bought this car from another lithia dealership. it is a used car, and about two weeks into owning it i noticed some noises that were not normal. No problem i thought because they gave me a 60 day bumper to bumper warranty that covered everything as long as it wasnt due to negligent use. I called lithia and brought it to the nearest lithia dealer ship, which happened to be this one. So i brought my car in and they said ok we are going to take your car to the chevy dealership so they can diagnose it. ... Read More DealerRater - Sep 19, 2018
I purchased a vehicle from them in January 2018 I bought the vehicle at night. I called the next day about my scratch that i didn't see due to bring at night. I drove the car back down there the next day Saturday dealership stated that they will fix the scratch. waited for days and days. continued to go down there. waited days and days dealership said that they will call me back. Not once have they called me. They told me today that its a used car and that they are not going too anything about it. I kept ... Read More DealerRater - May 17, 2018
I bought a $40K used pick from these scoundrels, and they ripped me on on the MOPAR Vehicle protection plan. I tried to cancel it, and they wouldn't return my calls. I wouldn't recommend them to somebody I didn't like.
We went to the Roseville Auto Mall thinking that they would have a big selection on the Fiats, they only had one color & style. Not very happy! Next day we went on the Web Lithia Chrysler Dodge Jeep Ram of Concord and saw that it had more Fiats on the lot to look at. We meet Sidney and he was very helpful & went over the cars details with my daughter who was very happy! She saw the color she wanted. Sidney was the best salesman that we had encounter with. We would recommend him to our friends and ... Read More DealerRater - Sep 24, 2017
Thanks for making this a fun easy experience Will recommend to friends and family looking to buy in the near future. Thank you for your help
I was amazed, I called in not really sure what I was looking for. It was early in the AM and the sales manager picked up the phone. 20 minutes later with the managers help I narrowed down what I was looking for to two jeeps. Both were waiting for me when I arrived. Alfonso greeted me personally and Chris showed me around the cars. I left 2 hours later with my new jeep. Shout out to the finance guy Kevin for explaining how my loan actually worked. SO PATIENT with all my little questions.
We had Sam as our sales agent....100% by far the best person we've bought a car from! Would recommend him to anyone....Non pushy, listened to what we wanted, didn't try and upsell us...and best of all were in and out in 2 hours... Thank you Sam From the Harris Family!
Will was great to deal with, friendly and upfront. Sydney & Lauren were also nice, not to leave anyone out. helped out to make sure the vehicle we purchased was something we had in mind and not trying to push something different like others do. Thanks, Jeremey
The experience my wife and I had was great for us. We are not ones to haggle about prices, it not something we like to do. We feel that the dealership was hassle free, no pressure and a fair price. This starts with the sale person to the manager all the way to the account manager. They all did their part to make us feel comfortable.
The sales team was great, I'm glad I was able to make a deal with them, Lithia is a excellent dealership I will definitely recommend someone else.
Jason was awesome-very helpful and helped save me some money. He worked hard to find the necessary parts and suggested alternatives plans when they were not available.
Took my 2016 Jeep wrangler to Lithia Concord for air bag sensor re-call and its first service.I am very fussy about it,they treated it with kid gloves much to my satisfaction.Service writer Darrell Grans was corteous,informative and friendly.No problem making an appointment on the day and time I desired.Vehicle was repaired/serviced well before estimated time of completion.
Fast service and very knowledgeable staff. I hope to take my Dodge Promaster 2016 Road Trek RV here for all future service. Thanks, Don Rodgers
Robert Schiller is truly valuable part of the Dodge company . He really helped me feel comfortable with the truck i bought .without him there is know I would not have purchased the truck at this time.
Overall service was very good. No complaints. Service person advised on future work needing to be completed, pointed out that there was a small oil leak coming from the underside of the engine.
let them know what we were looking for and they found the deal, we are satisfied, the truck has many safety devices and new technology we never considered before
The sales staff, Nicole, was very friendly, professional and quick to get me a great deal on the car that I had been looking for!
My service is always good. I always go to Sean. He is da man. Your company would be the best in the world if everyone was like him.
I was happy with my sales guy Sidney. He took me on a test drive and explained every function of my new Jeep Compass High Attitude. .. He was patience with me while my family and I made our decision, he took the Jeep to fill it up and get it cleaned.... spit shine like a new dime...
I rate this dealership a 10. I onky take my trucks to this dealership for serive and have been for over 15 years. and have always received excellent service. The staff are friendly and knowledgeable.
Everyone has been very accommodating, friendly and helpful. Overall a very positive experience. And I am so in love with my new Jeep! Thanks again!
I purchased life time oil changes when I bought my car. Every time I bring it in everyone is so nice and accommodating even though I don't generate any income. Fast courteous and actually enjoy bringing it in. Thank you.
Delivered van for oil change slightly earlier than appointment time and had it back in about 30 minutes. Fast, courteous and efficient. Representative helped me research RF interference from alternator.